duogaming Privacy Policy
This page describes what we collect when you use duogaming and how we keep that data protected. We take privacy seriously because your trust is essential to our relationship with you. When you sign up, deposit funds through DANA, e-wallet, mobile banking, or bank transferor play on our platform, you share information with us. We explain here exactly what we collect, why, how long we keep it, and what rights you have over your data.
Our duogaming service processes personal data across multiple regions. Our servers may sit outside your jurisdiction, but we apply consistent security standards everywhere. If you're in Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported areas, our data handling complies with local regulations. We do not sell your personal information to third parties. Your data serves only to operate your account, prevent fraud, and comply with law.
If you have questions about privacy after reading this policy, our support team is available during business hours to explain further.
What We Collect and Why
When you open a duogaming account, we collect your name, email address, phone number, date of birth, and residential address. This allows us to verify your identity, communicate with you, and comply with jurisdiction rules. Later, when you request a withdrawal, we ask for government-issued identification and proof of address, which we review to prevent fraud and money-laundering risk. We store these documents securely and do not share them publicly.
We also log your activity on duogaming: every deposit, withdrawal, bet, game round, login, and password change. This record protects your account. If someone gains unauthorised access, the activity log helps us spot the breach and recover your account. It also allows us to investigate disputes fairly—if you question a game outcome or a transaction, we can pull the exact record and respond accurately.
When you fund your account using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, and e-wallet, our payment partner collects transaction data. We receive confirmation of the transfer but do not store your banking credentials ourselves. We rely on your payment provider's encryption to protect those details.
Data we collect
- Identity information: name, date of birth, government ID
- Contact details: email, phone number, residential address
- Account activity: login times, bets, deposits, withdrawals, password changes
- Device information: browser type, IP address, device ID
- Payment data: transaction confirmations (not banking credentials)
Cookies and Tracking
Our duogaming website uses cookies to remember your login status and preferences. These are essential to the platform functioning. We also use analytics to understand which pages users visit and how long they stay, which helps us improve our service. You can disable cookies in your browser settings, but some duogaming features may not work. We do not use cookies to track you across other websites.
How Long We Keep Your Data
We retain your account information for as long as your account is active and for one year after you close it. This allows us to respond to disputes and comply with tax or anti-money-laundering laws. Government-issued ID and address documents are kept for five years after your last transaction, as required by financial regulations. Activity logs are retained for two years. After these periods, we delete your data securely unless law requires us to keep it longer.
- Data retention
- Account information kept one year after closure; ID documents five years; activity logs two years.
- Data sharing
- We share data with payment processors and fraud-detection partners only; never with marketers or data brokers.
- Your rights
- You can request your data, correct inaccuracies, or request deletion (subject to legal holds); contact support to exercise these rights.
- Security
- We use 256-bit SSL encryption, two-factor authentication, and regular security audits to protect your information.
Our Commitments to Your Privacy
We at duogaming are committed to protecting your data. We use industry-standard encryption, require strong passwords, and offer two-factor authentication on all accounts. Our staff access your information only when necessary to resolve support requests or investigate fraud. We train our team on privacy practices and hold them accountable. If we suffer a data breach, we notify you within 72 hours and explain what happened and what we are doing to prevent it again.
We do not sell, rent, or lease your personal information to anyone. Third parties such as payment processors and fraud-prevention services access your data only to provide their service to us. They are bound by confidentiality agreements. We also comply with data-protection requests from law enforcement, but we will notify you unless legally prohibited from doing so.
This privacy policy may change as laws evolve or as we improve our service. We will notify you of material changes at least 30 days in advance via email or account notice. Continued use of duogaming after an update means you accept the new policy. For questions about our privacy practices, contact our support team during business hours.